Refund Policy

You can request a full refund within 14 days of any purchase or subscription renewal, no questions asked. This applies to monthly and yearly subscriptions and to one-time credit packs. You do not need to give a reason.

Email us at photogenicai.app@gmail.com from the address linked to your Photogenic AI account and tell us which purchase you would like refunded. Including the order reference from your receipt helps us find it faster. You can also ask Dodo Payments, our Merchant of Record, which handles order-related inquiries and returns (dodopayments.com).

Refunds are issued through Dodo Payments, our Merchant of Record, to your original payment method. Depending on your bank or card provider, it can take several business days for the money to appear in your account.

You can cancel your subscription at any time from the billing section of your account. Cancelling stops all future renewals. Your plan and its credits remain available until the end of the period you have already paid for, and you will not be charged again.

Cancelling does not by itself refund the current period. If you would like a refund for a payment made within the last 14 days, request it as described above.

• When a credit pack is refunded, the credits from that pack that you have not yet spent are removed from your balance.
• When a subscription payment is refunded, the subscription ends and the unspent credits granted for that period are removed.
• Results you have already created stay in your Library.
• Free starter credits and credits from promo codes have no cash value and cannot be refunded.

Credits are charged when a generation starts. If a generation fails or is blocked by moderation, the credits are returned to your balance automatically. You do not need to contact us. If you think a refund of credits is missing, write to photogenicai.app@gmail.com and we will check it.

This policy is in addition to your rights under the law. If you are a consumer in the European Union, your statutory right of withdrawal is fully respected. Our 14-day no-questions refund applies even after you have started using your credits, so it is at least as generous as the legal withdrawal period. Nothing in this policy limits any mandatory consumer rights you have in your country of residence.